Frequently Asked Questions
Do you offer free shipping?
Yes, we provide free shipping on all orders within the United States.
Please refer to the Shipping Policy.
Where do you ship?
We currently ship to addresses within the United States only.
Please refer to the Shipping Policy.
What is the estimated total delivery time?
The estimated delivery time, including processing and transit, is approximately 7 to 20 business days.
Please refer to the Shipping Policy.
What is the return window?
You may request a return or exchange within 45 days of receiving your order.
Please refer to the Return & Refund Policy.
What condition must returned items be in?
Returned items must be new, unused, and in their original packaging.
Please refer to the Return & Refund Policy.
Which payment method do you accept?
We currently accept payments through PayPal, providing a secure and widely trusted checkout experience.
Please refer to the Billing Terms and Conditions policy.
How Do I Track My Order?
Once your order ships, you’ll receive a confirmation email with your tracking details. If you need help or haven’t received tracking information, contact us at info@zivoraq.com.
Please refer to the Shipping Policy.